Tell us what you’re planning.
Share a little about your charity, your systems and where you need support. We’ll get back to you with a clear next step.
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Before you get in touch
What information do you need from us before you start?
It depends on the project, but useful information can include:
- your existing data
- details of current systems
- examples of forms
- reports you need to produce
- existing processes or process notes
- key user requirements
- current problems or frustrations
- the people who understand each area of the organisation
Don't worry if this isn't beautifully documented. Discovery is partly about helping you work through it.
How quickly can you normally start?
Start dates depend on the size and scope of the work, your availability and our existing commitments. Smaller remote requests may be easier to schedule than substantial implementations or on-site work.
If you have a deadline, tell us at the beginning so we can discuss availability and agree a realistic start date.
How quickly will you respond to me?
For general consulting arrangements, we make best efforts to respond to telephone messages and emails on the same working day or, where that isn't possible, by the next working day.
If you have a MakeITaplan support plan, your contracted support response time will apply.
A response does not necessarily mean that every issue can be fully resolved immediately. Where work needs to be scheduled or investigated, we'll let you know the next step.